What our IT support includes
When Roswell business owners look for IT support, they usually want two things: someone who answers when a staff member is stuck, and someone who stops the same problems from coming back. Our managed plan handles each of those at one flat monthly rate.
- Help desk. Employees can call, send an email or open a ticket in our portal. The technician who picks up can see your systems, and everyday requests such as new accounts, locked passwords, printer jams and email setup are part of the plan.
- Monitoring. Lightweight software installed on every PC and server flags failing drives, low disk space, missed updates and security warnings at any hour. We often fix issues before anyone in the office notices.
- Patching. Windows, Mac and the applications attackers favor, such as browsers, PDF readers and Java, are updated on a schedule. Updates that fail are retried and reported.
- Network care. We set up and maintain your firewall, switches and wireless access points, and keep business devices on a separate network from guests and cameras.
- Vendor calls. If the internet circuit drops, the copier jams its network card or your practice software needs an upgrade, we deal with the vendor so you don't have to sit on hold.
- Hardware and licenses. We pick, buy and configure new machines, watch warranty dates and maintain an up-to-date inventory.
- Quarterly reviews. A short meeting on what we fixed, what's getting old and what to plan for next year.
IT support for the way Roswell businesses work
Roswell has a wide spread of businesses within a few miles of each other. The core service is the same for each, but where we spend our time differs.
Medical and dental practices
Roswell's largest business group is health care, with hundreds of practices along Holcomb Bridge Road, Mansell Road and the hospital corridor. A front desk can't wait for a ticket to age. Imaging PCs, the health record system, check-in tablets and the phones all have to talk to each other, and patient data has to stay protected. We keep these systems patched on a schedule that suits clinic hours and work directly with your software vendors.
Canton Street restaurants and retail
Shops and restaurants in Historic Roswell run on point-of-sale terminals, online ordering and Wi-Fi that customers share. Many sit in older buildings where signal struggles to pass through brick and plaster. We plan access points around the building, separate payment traffic from guest traffic, and make sure the POS keeps working, or fails over to cellular, when the main connection drops on a busy Friday night.
Professional offices and GA-400 office parks
Law, accounting, insurance, real estate and consulting firms are common in the office parks off Holcomb Bridge and Mansell. Their work lives in email, document management and line-of-business software, and busy seasons are predictable. We schedule changes around tax deadlines, closings and year-end so the systems are steady when the workload peaks.
Builders and distributors
Construction firms and wholesalers in the Roswell area have staff in trucks, on job sites and in small warehouses. They need phones and tablets managed like office PCs, shared files reachable from anywhere and label printers and scanners that just work.
Close enough to come by
Most support requests are handled remotely, often during the first call. When a job needs hands, such as a dead switch, a new suite build-out or a move from one Roswell office park to another, one of our engineers comes down GA-400 from Alpharetta, only a few exits away.
Moving from your current setup
We start by gathering what you already have: admin logins, software licenses, domain and DNS records, firewall settings and vendor contacts. If you're leaving another provider, we coordinate with them. If an employee has been the unofficial IT person, we interview them and record everything they've learned. In the first month we install monitoring, fix the urgent problems from the review and remove old accounts. After that, support settles into steady maintenance.
Pricing
The monthly figure depends on headcount, device count and the services in your plan. We put it in writing after the review. Bigger one-off jobs, like swapping a server or relocating the office, get their own quote before any work begins.
Questions about it support
Do you only support Windows?
No. We support Windows and Mac computers, iPhones and Android phones, and the printers, scanners and network gear around them.
Can you help us set up a new Roswell office?
Yes. We plan the internet service, cabling, Wi-Fi, firewall and phones for a new or expanded office and coordinate with your landlord and contractors so it all works on move-in day.
